Position Purpose: This position is responsible to maintain the East Metro Place supportive housing property by administering on-site business administration, overseeing maintenance, restoration, renovation and upkeep of physical property and direction of on-site resources. This will also include handling the intake process for all incoming residents. This position is Tuesday through Saturday.
Key Result Areas and Essential (E) and Secondary (S) Function
Maintain full occupancy of the property and positive tenant relations and safety.
E Work with Coordinated Entry to fill vacancies, either through Mothers First applicants or CAHS priority list.
E Conduct applicant interviews and tours of property/units; meet with applicants in shelter or other off-site locations as needed to expedite applications.
E Assist residents in acquiring necessary resources for move-in and furnishing of unit.
E At move-in, orient new Residents to the community
E Meet with Residents to discuss lease violations.
E Maintain good tenant relations by prompt and complete response to resident problems.
E Make rounds to monitor safety of community and view camera footage for police reports.
E Document resident interactions following Solid Ground case note procedures
Manage property in accordance with Company policy and best practices
E Understand and carry out all policies in dealing with property, owners and residents.
E. Respond to all actions that involve or influence property managed in an appropriate manner.
E Remain accountable to the owners, the governing agencies and state.
E Organize the operation of property to produce expected results.
E. Provide support to on-site personnel.
E Oversee collection of income and the management of expenses including resident receivables and site reports so as to produce the maximum economic benefit for property.
E Inspect property including site files, interior/exterior of building, building systems and rentable space.
E Understand and ensure compliance with all governing regulations, codes and laws, as well as other state and local authorities.
E Cooperate with municipal and community agencies.
E Administer day-to-day implementation of a standard operating procedural manual.
E Maintain records in a timely and organized manner.
E Attend and pass advanced educational courses and seminars as well as participate in local professional related activities.
E Develop and maintain an effective organization through the selection, training, compensation, review, motivation, and termination of all assigned property staff.
E Respond to emergency situations during working hours and after working hours, under any adverse working conditions, and make informed and accurate decisions. May be required to carry a pager.
E Maintain a positive working relationship with community members, residents, and all business associates.
E Monitor the property staff on a continuous basis to ensure all established company and property policies are followed.
E Monitor monthly income and expenses within the guidelines of the approved operating budget.
E Plan and submit for approval all capital expenditures and reserve items.
E Plan and monitor continuing education programs for maintenance employees.
E Maintain open lines of communication with personnel to ensure prompt, effective, and professional operations management.
E Implement and monitor the requirements of the Section 42 Low Income Housing Tax Credit Program, where required.
E Oversee all aspects of real estate management for East Metro Place
E Maintain inventory of appliances and equipment for EMP
E Other tasks as directed by Program Director or Northstar Residential Director of Operations
Minimum Education and Experience
Bachelor’s degree in housing, business administration, real estate, or related field; or an equivalent combination of education and experience.
Must have a valid driver’s license, reliable transportation, satisfactory driving record and current proof of insurance to transport participants.
Knowledge, Skills and Abilities
Knowledge of laws governing fair housing.
Knowledge of rules and regulations related to Section 8 project-based rental assistance and Section 42 Low Income Tax Credits.
Knowledge of pluralism and diversity issues, and ability to effectively communicate and work with diverse populations to encourage full participation in Solid Ground.
Knowledge of poverty, welfare reform, affordable housing and other issues affecting program participants to ensure that programs and services are designed to meet participants’ needs.
Knowledge of community resources or ability to learn area resources.
Knowledge of and ability to use computer and other technical resources to effectively accomplish work, including knowledge of Microsoft Office Suite and Management Plus
Ability to model behavior consistent with the agency mission.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to manage multiple priorities to ensure work is completed in a timely and effective manner.
Ability to communicate effectively and persuasively in oral and written communication on an interpersonal and group level.
Ability to work independently with little supervision.
Skill in crisis intervention and de-escalation.
Ability to work in an environment which requires the use of a PC, telephone, and 10-key approximately 50 % of the time; ability to perform repetitive motion of the fingers, hands, and wrists.
Ability to climb stairs.
Ability to lift up to 40 pounds.
Ability to carry an emergency pager and be available for interventions as needed during non-office hours.
The above statements are not intended to encompass all functions and qualifications of the position, rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.
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